Frequently Asked Questions
Everything you need to know about your OLD ORDER experience
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that limited edition drops may have specific return restrictions clearly stated on the product page.
How do I know my size?
Our footwear and apparel generally run true to size. We provide a detailed size guide on each product page with measurements in both inches and centimeters to help you find the perfect fit.
Are your products authentic?
Every product sold on the official OLD ORDER store is 100% authentic. Items are shipped directly from our authorized warehouses and include official branding and packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How should I care for my OLD ORDER sneakers?
To maintain the quality of your sneakers, we recommend using a soft brush and specialized sneaker cleaning solution. Avoid machine washing or drying, as high heat can damage the materials and adhesives.